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Order Assistance

Thank you for choosing Gerbing! How can we help you with your order?

 

Frequently Asked Questions

View the current status of your order by visiting your Order History (be sure to log in to your account) and clicking on the "Details" button for the order. Your order status, including shipping information will be displayed on this page.

Please note that order updates make take up to 2 hours to be reflected on our website.

If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

View the tracking number for your order by visting your Order History (be sure to log in to your account) and clicking on the "Details" button for the order.

Once the order has shipped, a shipment carrier and tracking number will appear at the bottom of the page. If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

A battery harness is required to operate your Gerbing heated gear. This item is sold separately instead of including these items with every piece of gear we sell, which allows us to reduce waste, and keep costs down for you! A separate battery harness is required for each rider wearing heated gear. You should never attempt to operate gear for more than one rider with only one battery harness.

When using our Gerbing heated gear, your safety and comfort is our top priority! That is why we always recommend the use of a battery harness and a temperature controller. These products will not only protect your gear and keep you riding comfortably, they are required to maintain your Gerbing warranty.

If you have additional questions, please fill out the contact us form below, and a member of our customer service team will be back in touch with you within 24 hours.

When using our Gerbing heated gear, your safety and comfort is our top priority! That is why we always recommend the use of a battery harness and a temperature controller. These products will not only protect your gear and keep you riding comfortably, they are required to maintain your Gerbing warranty.

Check out some of these additional resources to help you with your Gerbing purchase!

If you have additional questions about product selection, please contact us, and a member of our technical team will be back in touch with you to help with additonal product questions.

Orders with standard shipping - either ground or USPS Priority Mail will typically arrive within 3-5 business days. We do offer expedited shipping options if you need your gear sooner! Rush orders received after 1:00 PM (eastern) will ship the following business day.

 

Didn't find what you're looking for? Please contact us for additional assistance with your order, and we will follow up with you directly!

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