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Warranty
The original heated clothing since 1975 — backed by coverage built for the harshest conditions.
Backed since 1975
For over 45 years, Gerbing has stood behind the quality and performance of our heated gear. File a warranty claim or get troubleshooting help through our customer portal.
Start a Warranty ClaimOur warranty
Three layers of coverage
For over 45 years, Gerbing has been the industry leader in heating technology, earning our customers' trust by standing behind the quality and performance of every product. We know you rely on our gear for comfort and safety in the harshest conditions — so we back it with three warranties:
- Lifetime Warranty: Gerbing Heating Elements & the Microwire Heating System are protected forever.
- One-Year Warranty: All non-electrical clothing components, plus temperature controllers, electrical plugs, connectors, solder joints, and connection cables, are covered for one year from purchase.
- 90-Day Warranty: Batteries and chargers are covered for 90 days from purchase.
How to submit a claim
Filing a warranty claim
Read the details below first to determine eligibility.
Orders placed since July 2023: use our customer portal.
Orders placed before July 2023: email [email protected] or call 800-646-5916 x4 to reach a Gerbing specialist for troubleshooting, to confirm whether your product is covered, and to receive a return authorization number.
Any products shipped without authorization may result in delays or potential loss of the returned item.
Warranty details
What does this warranty cover?
Our warranties apply only to items purchased directly from Gerbing or an authorized Gerbing dealer. Please save your receipt — the warranty extends only to the original purchaser. It covers any generation of Gerbing, Gerbing's, Gerbing's Heated Clothing, and Gyde branded products.
What does this warranty not cover?
This warranty does not cover damage caused by (1) normal wear and tear; (2) improper use; (3) failure to follow product instructions; (4) modifications; (5) unauthorized repair; (6) external causes such as accidents, abuse, or other events beyond our reasonable control; or (7) customer negligence. Shipping costs for all warranty claims are the responsibility of the customer.
What is the period of coverage?
The heating elements in our products (Microwire) are covered for life. Electrical plugs, connectors, solder joints, Gerbing temperature controllers, Gerbing electrical components of accessories, and all materials, sewing, and craftsmanship are covered for one year from purchase. Batteries and chargers — including Gerbing rechargeable Lithium/NiMH battery packs and chargers — are covered for 90 days from purchase.
Special care should be taken to prolong battery life: charge it regularly, keep it at least 25% charged when idle, and only use batteries with products rated below the battery's maximum output.
What are your remedies under this warranty?
For any defective product during the warranty period, we will, at our sole discretion, repair or replace the product (or the defective part) free of charge. If the warrantied product or style is no longer available, a replacement style or credit may be offered for the original product value.
What must you do to keep the warranty in effect?
Our products are designed to be powered and controlled using only Gerbing accessories and controllers. Using another manufacturer's accessories or controllers with your Gerbing product will void your warranty.
What if my problem is not covered under warranty?
Some customers have worn the same Gerbing product for 10+ years without fail. Thanks to the durability of our patented heating system, wear and tear that falls outside warranty — from fabric tears to solder joints and plug replacements — can often be fixed by our expert technicians for a small fee. Contact our tech team for a diagnostic and quote for your specific garment.
Need help with a claim?
Our tech team can troubleshoot, confirm coverage, and get you a return authorization.
Contact us