We're here to help

Contact us

Questions about your order, a product, or staying warm? Our Philadelphia-based team is glad to help.

Call us

1-800-646-5916

Mon–Fri, 9am–5pm ET

Email us

[email protected]

We reply within 1 business day

Chat

Click the chat button in the bottom right corner

Experts are ready to help

Returns & warranty

Start a return

Self-serve, within 30 days

Company details

Headquarters

Philadelphia, PA 19127

Customer support

[email protected]

Support hours

Monday–Friday, 9am–5pm ET

Shipping & Returns

Learn More

Technical Support

[email protected]

Fast shipping
Lifetime Microwire warranty
The original, since 1975