Help center
Shipping & Returns
Everything you need to know about getting your Gerbing gear — and sending it back if you need to.
30-day return window
You have 30 days from the day your order arrives to return unused, unwashed items in original packaging for a full refund. Holiday orders placed Nov 15–Dec 24 are covered through January 31. Have your order number ready to begin.
Start Your Return / ExchangeShipping
How & when your order ships
- Standard processing time is 1–2 business days — many orders ship the same day they're placed.
- When your order ships, you'll get an email with tracking number(s) and estimated delivery date(s).
- Standard and Free Ground shipping: please allow 2–6 days for delivery.
- Orders ship on business days only, not weekends.
- Rush orders needing expedited shipping must be placed by 1pm EST, Mon–Fri to be guaranteed same-day processing. Rush orders after 1pm EST ship the next business day.
- Orders to PO Boxes or US Territory addresses ship USPS Priority Mail and aren't eligible for other expedited methods.
- Due to the nature of our products, we can't ship to FPO or APO addresses.
Returns & Exchanges
Returning or exchanging an item
Gerbing stands behind the quality of our heated products. If something isn't working right, please contact us first — many performance issues are resolved quickly over the phone or by email before a return is needed.
- Returned items must be unused and unwashed, with original packaging and labels.
- Return unused items within 30 days of purchase for a full refund.
- Embroidered products are final — no returns, exchanges, or alterations.
- For older products or purchases outside 30 days, see our warranty page or email [email protected].
- Products bought from a 3rd party or reseller must be returned there, under that seller's policy.
To start a return or request a pre-paid label, use our customer returns portal. You can also call 800-646-5916 or email [email protected].
Exchanges: for the fastest turnaround, place a new order right away and send the unwanted item back for a refund (Express). Or send the item back first and we'll process a Standard exchange in 5–7 business days (7–10 during the holidays).
Return & exchange mailing address:
Gerbing Heated Clothing — Attn: Returns
1065 E Mountain St, Suite 105
Kernersville, NC 27284
Shipping & returns questions
Do you offer shipping labels for returns/exchanges?
Yes. Use our customer returns portal to request a return label, emailed directly to you so returns and exchanges ship back at no extra cost. If you received the wrong or a defective item, you won't be charged for the label. If your order was damaged in shipping, contact us within 3 days of delivery.
When does the 30-day return period start?
It starts the day you receive your order. Orders placed November 15th–December 24th have an extended return period through January 31st.
How will my refund be issued?
Refunds go back to the original payment method. Items must be returned in new condition — no scuffs, scratches, stains, or smells — with original packaging, parts, accessories, instructions, and tags. Items that are damaged, missing parts, or clearly used may receive up to 50% less than the price; in extreme cases an unsellable item may be returned to the sender without a refund. Original shipping charges aren't refunded unless approved for special circumstances.
What's the difference between an Express and Standard exchange?
Express exchange: place a new order online or by phone — it ships immediately — then send back the unwanted item for a refund. Standard exchange: send the unwanted item back first; please allow 5–7 business days to process (7–10 during the holiday season).
Still have questions?
Our Philadelphia-based team is glad to help with any order or return.
Contact us